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1. General
• Thinkmax Technologies, having its registered address at Thinkmax Technologies, 241, Ramalinga Jothi Nagar, Ramanathapuram, Coimbatore – 641045 is managing and operating the sugarlapcomputers.com (Thinkmax Technologies) through which it inter alia facilitates the sale and purchase of Crucial Products Memory (DRAM), Storage (SSDs), RAM Accessories and other products.
• We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Thinkmax Technologies, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.
• This return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product, return and refund thereof.
2. Applicability of Policy
• By purchasing Product(s) on the Thinkmax Technologies you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Thinkmax Technologies.
• Please note that we may from time to time change the terms of the Policy that govern your return and refund of an order for Products on the Thinkmax Technologies. Every time you wish to use the Thinkmax Technologies, please check the Policy to ensure you understand the terms and conditions that apply at that time.
3. Cancellation of Products
• Order once placed cannot be cancelled.
4. Return
• You may initiate the request for return of the Product at the time of delivery (Return Period). Post-delivery we would not accept any return request.
• If the Product delivered has any physical damage, has a missing part, or is different from what was ordered based on the Product description on Thinkmax Technologies, you are required to contact customer care details mentioned below to intimate us at the time of delivery.
• Products reported for return will only be processed if the Product is not found to be activated and may be subjected to verification as per the terms of this Policy.
• If the Product was found defective or is dead on arrival (DOA), you are required to contact customer care at +91 9944475944 to intimate about any defect or non-functionality condition. The return will be processed subject to verification as per the terms of this Policy.
• All our packages come with “Tamper Evident Void Seals”. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
• You should raise a return request at +91 9944475944 or sugarlapcomputers@gmail.com to get a return authorization code for any of the eligible reasons. Once we receive your return request, we will process the request for refund within 15 working days.
5. Refund
• At the time of raising a request for return of Products on Thinkmax Technologies, you may seek a refund. Such refund will be made to you only in the event the payment has been received by us for the Product.
• When you opt to return the Products, upon our verification and assessment, the refund amount for eligible Products will be processed within 15 working days of raising the request. Refunds will be issued only if the Product is returned in original condition, with price tag, original packaging, brand packaging, and all accessories intact.
• We do not make any cash refunds. The amount will be refunded to you within 15 working days into the original mode of payment. Sometimes banks or intermediaries may take longer to process refunds.
• Refunds shall not include any amount paid towards shipping or additional charges. However, if a Product has been delivered with a defect or damage (and accepted by us after due verification), we may refund the shipping charges as well.
• If for any reason the refund to the original mode of payment fails, we will reach out to you to share alternate account details to process a manual refund. No other exceptions will be made for refunds to a different card or bank account.
6. Customer Support
• Any queries or concerns relating to the shipping and delivery of Products as per this Policy may be directed by you to our customer support team:
Email: sugarlapcomputers@gmail.com
Call: +91 9944475944 (10:30 AM to 6:30 PM, Monday to Friday, 10:30 AM to 3 PM Saturday)